Executive Insights: TTME’s Utility Benefits

Financial Benefits

1. Operational Cost Reduction

• Reduced customer service costs through fewer calls
• Pay-for-performance model (“Free2Value”) minimizes upfront investment risk
• Potential reduction in meter-to-cash process inefficiencies

2. Regulatory Alignment

• Structured approach to handle regulated and partially regulated accounting requirements
• Customizable business case templates using MS CoPilot for regulatory documentation
• Demonstrates proactive customer engagement to regulators

Customer Experience Improvements

1. Self-Service Capabilities

• Enhanced data accessibility for customers
• Improved meter-to-cash transparency
• Reduced need for customer service intervention

2. Trust Building

• Addresses customer skepticism about utility sales motives
• Demonstrates commitment to customer empowerment
• Aligns customer interests with utility sustainability goals

Organizational Benefits

1. Employee Satisfaction

• Improved NPS scores correlating with higher employee satisfaction
• Reduced customer friction leading to better work environment
• Enhanced tools for customer interaction

2. Sustainability Goals

• Supports corporate ESG initiatives
• Provides tangible evidence of sustainability commitment
• Creates customer-utility alignment on environmental objectives

Implementation Advantages

1. Risk Mitigation

• Performance-based payment structure
• Collaborative template development option
• Built on established MS CoPilot platform

2. Stakeholder Value

• Direct shareholder benefits through ESG performance
• Customer satisfaction improvements
• Operational efficiency gains